<p>Orders are generally shipped within one business day of being placed. If you have not received your tracking number by then, it’s possible that your tracking email has landed in your spam folder; please check here before reaching out to us.</p>
<p>Alternatively you can track your order via the Australia Post mobile app; download the app <a rel="noopener noreferrer" href="https://auspost.app.link/app" target="_blank">here</a>.</p>

Orders are generally shipped within one business day of being placed. If you have not received your tracking number by then, it’s possible that your tracking email has landed in your spam folder; please check here before reaching out to us.

Alternatively you can track your order via the Australia Post mobile app; download the app .

I haven’t received my tracking number for my order, where is it?

Do decks purchased online/in-store come with free grip?

Are your shoe sizes US or UK?

Can you request grip tape to be applied before posting?

How do I get a job at Fast Times?

Do you ship internationally?

Why is my gift card showing as invalid at checkout?

Can I edit/cancel my order?

How long will it take for me to receive my order?

Can you send me some free stickers?

How do I check my gift card balance?

Can I use Afterpay in-store?

I have a tracking number, how do I track my parcel?

Are trucks sold in pairs?

I got the wrong item or my item is faulty, what do I do?

What currency are your products listed in on the site?

How many wheels/bearings/bolts are in a pack?

Do you price match?

Why am I getting a Gateway Rejected message?

Do I have to be home to receive my parcel?

How do I edit the personal information attached to my Fast Times account?

I only received part of my order, what do I do?

How do I add/edit items in my cart?

How does my order qualify for free shipping?

I have forgotten my password, how can I access my account?

Do you have discount codes?

How do I apply a discount code?

Frequently Asked Questions