<p>In the unfortunate event that your item is incorrect or faulty please get in touch with us via email <a rel="noopener" href="mailto:info@fasttimes.com.au"><ins>info@fasttimes.com.au</ins></a>. Include your order number, a photo of the fault or incorrect item and a clear photo of the item barcode; we’ll sort this out for you as soon as possible.</p>

In the unfortunate event that your item is incorrect or faulty please get in touch with us via email . Include your order number, a photo of the fault or incorrect item and a clear photo of the item barcode; we’ll sort this out for you as soon as possible.

I got the wrong item or my item is faulty, what do I do?

Do decks purchased online/in-store come with free grip?

What sizes are the shoes on your site?

Can you request grip tape to be applied before posting?

How do I get a job at Fast Times?

Do you ship internationally?

Why is my gift card showing as invalid at checkout?

Can I edit/cancel my order?

How long will it take for me to receive my order?

Can you send me some free stickers?

Do you have a discount code I can use?

Can I use Afterpay in-store?

How do I check my gift card balance?

I haven’t received my tracking number for my order, where is it?

I have a tracking number, how do I track my parcel?

Are trucks sold in pairs?

How many wheels/bearings/bolts are in a pack?

What currency are your products listed in on the site?

How do I edit the personal information attached to my Fast Times account?

I only received part of my order, what do I do?

Do I have to be home to receive my parcel?

Why am I getting a Gateway Rejected message?

How does my order qualify for free shipping?

How do I add/edit items in my cart?

Do you price match?

I have forgotten my password, how can I access my account?

Frequently Asked Questions