Help CenterAt Fast Times, we are committed to delivering high-quality products. If you receive a faulty item, we will address the issue promptly and in accordance with Australian Consumer Law.
How to Return a Faulty Product: If you believe you have received a faulty product, please follow the steps below to initiate a return or remedy process:
- Contact Us Within 30 Days: Notify us within 30 days of receipt of the item. After this period, we may not be able to process the return.
- Provide the Following Information:
- Your order number: For identification purposes.
- Description of the Fault: A clear explanation of the issue.
- Evidence: Photos or videos showing the fault, if applicable.
Once we have received the necessary information, we will review the case and work with you to determine the appropriate remedy.
Available Remedies: Under Australian Consumer Law, if the product is deemed faulty, you may be entitled to one of the following remedies:
- Repair: We will arrange for the product to be repaired at no cost to you.
- Replacement: If a repair is not possible, we may offer a replacement with the same or a similar product.
- Refund: If neither a repair nor replacement is viable, we will issue a full refund, including any shipping fees.
Exclusions – What is Not Considered a Fault: Please note that the following situations do not qualify as a faulty product under our policy:
- Fair Wear and Tear: Products naturally deteriorate over time with regular use. Wear and tear due to normal usage is not considered a fault and is not eligible for return, repair, or refund.
- Damage Due to Abnormal Use: Any damage caused by misuse, mishandling, or failure to follow the product's care instructions will not be considered a fault. This includes, but is not limited to, damage caused by accidental drops, exposure to extreme conditions, or improper storage.
- Change of Mind: If you simply change your mind or no longer want the product, we will not consider this as a valid reason for a return. We encourage customers to carefully consider their purchases before completing the transaction.
- Defects Made Known Before Purchase: If any faults or imperfections were disclosed prior to purchase (such as during a sale of clearance items or in the product description), these will not be considered faulty.