EQL Raffles Terms and Conditions

Fast Times collaborates with third-party service EQL to manage and facilitate the operation of our raffles. By entering a raffle, you agree to abide by both EQL's and Fast Times' terms and conditions, which are designed to ensure a fair and transparent process for all participants.

Payment Process:

• Automatic Charge: As a winner, your card will be automatically charged for the full price of the raffle item, along with a $20 shipping and handling fee, within 24 hours of the raffle closing. Please ensure your payment details are accurate and that sufficient funds are available to prevent delays or the cancellation of your win.
• Shipping and Handling: The shipping fee covers the cost of delivering the item to your designated address. This fee is standard and applies to all raffle winners, regardless of location.

Shipping Restrictions:

• No Parcel Redirection: Once a parcel is in transit, parcel redirection is strictly prohibited. Any attempt to alter the delivery address or redirect the parcel after dispatch will result in the forfeiture of the raffle win. This policy is in place to prevent fraud and ensure that the item reaches the rightful winner at the designated address.

In-Store Pickup Requirements:

• ID Verification: Upon collecting your item, you will be required to present a physical ID that matches the name, date of birth, and address entered during the raffle entry process. This is to verify your identity and ensure that the item is being handed over to the correct winner.
• Non-Transferable: The win is non-transferable, and only the individual selected as the winner can collect the item in-store.

Refund and Replacement Policy:

• No Refunds for Change of Mind: Fast Times does not offer refunds to successful raffle entrants simply because they have changed their mind about the purchase. The raffle entry is considered final once the winner is selected.
• Consumer Guarantees: Refunds or replacements will only be offered if the item has a major issue in accordance with Australian Consumer Law. Major issues may include defective or damaged items that are not fit for their intended use. If you believe that your purchase has a major issue, please contact us promptly.